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Terms of Service

1. Overview

Welcome to Imagelet (the “Site”) operated by VISTA INNOVATIONS LIMITED(“we”, “us”, “our”).
By accessing or using our website https://imagelet.com, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy.
If you do not agree to these Terms, please do not use our website.

2. Online Store Terms

By using our Site, you confirm that you are at least the age of majority in your country or have given us consent from your parent or guardian to use this Site.

You must not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve:

  • Transmissions over various networks; and
  • Changes to conform and adapt to technical requirements.
    Credit card information is always encrypted during transfer over networks.

4. Accuracy of Information

We make every effort to ensure that information on this Site is accurate, but we are not responsible for typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, or availability.
We reserve the right to correct any errors and to change or update information at any time without prior notice.

5. Products and Services

All products are subject to availability.
We reserve the right to discontinue any product at any time.
Prices for our products are subject to change without notice.

We make every effort to display accurate colors and images of our products, but we cannot guarantee your computer monitor’s display will accurately reflect the product’s color.

6. Custom Orders

Custom or personalized frames are made specifically for you and therefore:

  • Cannot be returned or refunded unless defective or damaged upon arrival.
  • May vary slightly from images shown due to handcrafting or material differences.

Please review all personalization details carefully before placing your order.

7. Order and Payment

All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order if:

  • Payment authorization cannot be obtained,
  • The product is out of stock, or
  • Fraud or misuse is suspected.

All prices listed are in U.S. Dollars (USD) unless otherwise indicated.

8. Shipping and Delivery

Shipping times are estimates and not guaranteed.
We are not responsible for delays caused by customs clearance or courier services.

Once a product is shipped, risk of loss passes to the customer.
If you receive a damaged or defective product, please contact us within 7 days of delivery at info@imagelet.com.

9. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information about returning items and requesting refunds.

10. Intellectual Property

All content on this Site—including text, images, designs, logos, and graphics—is the property of VISTA INNOVATIONS LIMITED or its licensors and is protected by copyright and trademark laws.
You may not reproduce, distribute, or exploit any part of the Site without our express written permission.

11. Third-Party Links

Certain content, products, and services available via our Site may include materials from third parties.
We are not responsible for the accuracy, legality, or content of any third-party websites linked to our Site.

12. User Comments and Submissions

If you send us creative ideas, suggestions, or feedback, you agree that we may edit, copy, publish, and use them in any medium without restriction.
We are under no obligation:

  • To maintain any comments in confidence,
  • To pay compensation for them, or
  • To respond to any comments.

13. Prohibited Uses

You are prohibited from using the Site or its content for:

  • Any unlawful purpose;
  • Soliciting others to perform unlawful acts;
  • Violating international or local laws;
  • Infringing upon our intellectual property rights;
  • Uploading malicious code or viruses.

Violation of these Terms may result in immediate termination of your use of the Site.

14. Disclaimer of Warranties

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
All products and services are provided “as is” and “as available” without any warranties, express or implied.

15. Limitation of Liability

In no case shall VISTA INNOVATIONS LIMITED, our directors, employees, affiliates, or partners be liable for any injury, loss, or damages arising from your use of any product or service purchased from us, including:

  • Lost profits, revenue, data, or savings,
  • Replacement costs, or
  • Any indirect or consequential damages.

16. Indemnification

You agree to indemnify and hold harmless VISTA INNOVATIONS LIMITED from any claims or demands made by any third party due to your breach of these Terms or violation of any law or rights of a third party.

17. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Hong Kong.

18. Changes to Terms of Servic

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website.
Your continued use of the Site constitutes acceptance of those changes.

19. Contact Information

For questions about these Terms of Service, please contact us:
📧 Email: info@imagelet.com
🏢 Address: FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG