Terms of Service

1. Overview

Welcome to Imagelet (the “Site”), operated by IMAGElet (“we”, “us”, “our”).
By accessing or using https://imagelet.com, you agree to these Terms of Service (“Terms”) and our Privacy Policy.
If you do not agree, please stop using the Site.

2. Online Store Terms

By using this Site, you confirm you are of legal age in your jurisdiction or have appropriate parental consent.
You agree not to use our products or services for any unlawful or unauthorized purpose.

3. General Conditions

We may refuse service to anyone at any time.
Non–credit card data may be transmitted unencrypted over networks.
Credit card data is always encrypted during transfer.

4. Accuracy of Information

We aim to provide accurate information but are not responsible for errors relating to descriptions, pricing, promotions, or availability.
We may update or correct information at any time without notice.

5. Products and Services

All products are subject to availability and may be discontinued at any time.
Prices may change without notice.

We aim to display accurate colors, but we cannot guarantee monitor or device accuracy.

6. Custom Orders & Copyright Responsibility

Custom or personalized frames—including those made using customer-uploaded images—are made specifically for you. Therefore:

  • These items cannot be returned or refunded unless defective or damaged upon arrival.
  • Variations may occur due to materials, craftsmanship, cropping, or print adjustments.
  • You must ensure all personalization details and uploaded files are accurate.

Copyright Responsibility for Uploaded Content

By uploading content, you confirm:

  • You own the copyright,
  • Or you have legal permission to use the image, artwork, or text.

IMAGElet is not responsible for copyright violations caused by user-submitted content.
Uploaded content is used only for fulfilling your custom order.

7. Orders, Pricing & Multi-Currency Payments

7.1 Displayed Prices

Our Site supports multiple currencies through automated or manual currency selection.
Displayed prices may appear in your local currency for convenience.

7.2 Final Payment Currency

The final billed amount is processed in the currency supported by your payment provider (e.g., Stripe, PayPal, credit card issuer).
Converted prices shown on the Site are estimates only.

7.3 Currency Conversion Disclaimer

Final charges may differ due to:

  • Exchange rate fluctuations
  • Bank conversion fees
  • Provider transaction fees

IMAGElet is not responsible for such differences.

7.4 Order Acceptance

We may cancel an order if:

  • Payment authorization fails
  • Items are out of stock
  • Fraud or misuse is suspected

8. Shipping & Delivery

Shipping times are estimates and not guaranteed.
We are not responsible for courier delays, customs clearance, holidays, or unforeseen events.

Once an item is shipped, risk of loss transfers to the customer.

If you receive a defective or damaged product, contact us within 7 days at info@imagelet.com.

9. Returns & Refunds

See our Refund & Returns Policy for full details.
Custom products are non-refundable except for quality issues.

Refunds will be issued in the original payment currency.

10. Intellectual Property

All Site content—including text, images, designs, and graphics—is owned by IMAGElet or its licensors.

User-Uploaded Content

We do not claim ownership of the content you upload, but you grant us permission to use it solely for producing your custom order.

11. Third-Party Links

We are not responsible for the content or policies of third-party sites.

12. User Comments and Submissions

By submitting suggestions or feedback, you give us the right to use them without restriction and without compensation.

13. Prohibited Uses

You may not use the Site to:

  • Violate laws
  • Infringe copyrights
  • Upload malware
  • Commit fraud
  • Abuse, harass, or harm others

We may terminate service for violations.

14. Disclaimer of Warranties

We do not guarantee uninterrupted, timely, secure, or error-free service.
Products and services are provided “as is” without warranties of any kind.

15. Limitation of Liability

To the fullest extent allowed by law, IMAGElet is not liable for:

  • Lost profits, revenue, or data
  • Replacement or repair costs
  • Indirect or consequential damages

Use of our Site is at your own risk.

16. Indemnification

You agree to indemnify and hold IMAGElet harmless from claims related to:

  • Your breach of these Terms
  • Your violation of any law
  • Copyright issues related to content you uploaded

17. Governing Law

These Terms are governed by the laws of Hong Kong.

18. Changes to Terms

We may modify these Terms at any time.
Continued use of the Site means you accept updated Terms.

19. Contact Information

For questions about these Terms:
📧 Email: info@imagelet.com