Shipping, Returns & Refund Policy

This policy outlines our shipping process, return eligibility, and refund procedures for orders placed at IMAGElet.

1.注文処理時間

ご注文はすべて 1-3営業日 (excluding weekends and holidays) after payment confirmation.

処理時間

• オーダーメイドのフレーム： Shipped within 3 business days due to production requirements.

• ノン・カスタム製品： Usually shipped 翌営業日.

If we experience unusually high order volume, processing may take longer. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping fees are calculated and shown at checkout.

Estimated Delivery Times

Delivery times are estimates and not guaranteed. Customs inspections, courier delays, weather conditions, or regional logistics may affect actual delivery.

3.出荷確認と追跡

Once your order ships, you will receive a confirmation email with a tracking number.
Tracking updates may take 24～48時間 to appear in the carrier’s system.

If you do not receive tracking details within 5日, contact us at info@imagelet.com.

4. Customs, Duties & Taxes

IMAGEletは 責任を負わない for any customs duties, import taxes, or brokerage fees charged after shipping.

All such fees must be paid by the customer.

DHL / FedEx / UPS Shipping

If you select DHL, FedEx, or UPS:

• All customs charges and duties are お客様の責任.

• Refusing to pay duties may result in return-to-sender or disposal by customs.

• Additional fees caused by refusal must be paid by the customer.

5. Shipment Delays, Lost or Stolen Packages

We are not liable for delays caused by:

• Customs processing

• Courier disruptions

• 天候

If a package is marked “delivered” but not received:

1. Check with neighbors or your local delivery office.

2. If still unresolved, contact us and we will assist with filing a carrier claim.

IMAGEletは 責任を負わない for lost or stolen packages after the carrier confirms delivery.

6. Damaged or Defective Items

Please inspect your order immediately upon arrival.

If your product arrives damaged or defective, contact us within 7日 と：

• Photos of the damaged product

• 外箱の写真

• A photo of the shipping label

We will evaluate and offer a replacement or refund according to your case.

7.住所の誤りまたは不備

Please ensure your shipping address is accurate during checkout.

IMAGEletは 責任を負わない for delivery failures due to incorrect addresses.
If an order is returned to us, you may request reshipment after paying the additional shipping cost.

8. Return Policy

We offer a 30-day return window for eligible products.
To qualify, items must be:

• Unused

• Undamaged

• In original packaging

• Accompanied by proof of purchase

Non-Returnable Items

Due to their personalized nature, the following cannot be returned or exchanged:

• Custom-made frames

• Personalized prints or items with custom text

• Artwork or content supplied by the customer

• クリアランスまたは最終セール品

• Digital goods or gift cards

Custom-made products are only eligible for return if damaged, defective, or incorrectly produced.

9. How to Initiate a Return

Email us at info@imagelet.com before sending anything back.

Unauthorized returns (items sent without approval) will not be accepted.

10. Refund Policy

Once we receive and inspect your return, we will notify you of approval or rejection.

Refund Method

Approved refunds will be issued to your original payment method.

Multi-Currency Refunds

Refunds are processed in the same currency used during checkout.
IMAGElet is not responsible for differences caused by:

• 為替レートの変動

• Bank charges

• Payment provider fees

Refund Processing Time

Please allow:

• 5-10営業日 for us to process the refund

• Additional time for your bank or card provider to complete the transaction

11. Exchanges

We only replace items that arrive damaged, defective, or incorrect.
To request an exchange, contact info@imagelet.com with your order number and photos of the issue.

12. Contact Information

For any questions regarding shipping, returns, or refunds:

Eメール info@imagelet.com