送料について
1.注文処理時間
We process all orders within 1-3営業日 (土日祝日を除く)ご入金確認後の発送となります。
Processing times:
- Custom-made / personalized frames:
These require production and are shipped within 3 business days. - Non-custom products:
Typically shipped the next business day after payment confirmation.
If we experience a high volume of orders, processing may be delayed by a few days.
We will notify you by email if a significant delay occurs.
2.配送料金と配送の見積もり
SShipping costs are calculated at checkout.
Estimated Delivery Times by Region
| 地域 | 予想納期 | 発送方法 |
|---|---|---|
| 米国 | 7-14営業日 | 通常配送 |
| カナダ | 10-18営業日 | 通常配送 |
| ヨーロッパ | 7-15営業日 | 通常配送 |
| イギリス | 5-10営業日 | 通常配送 |
| オーストラリア / ニュージーランド | 10-18営業日 | 通常配送 |
| 日本 | 5–7 business days | エクスプレス／ローカル・クーリエ |
| Other Asia Regions | 5-10営業日 | エクスプレス／ローカル・クーリエ |
Delivery times are estimates and may vary due to customs inspections, courier delays, or regional transit conditions.
3.出荷確認と追跡
A shipment confirmation email containing your tracking number will be sent once your order has been shipped.
追跡情報には時間がかかる場合があります。 24～48時間 to update.
If you have not received tracking information within 5 days, please contact us at info@imagelet.com.
4.関税、消費税
IMAGElet is 責任を負わない for customs duties, taxes, or import fees.
All charges imposed during or after shipping—such as VAT, tariffs, customs clearance fees, or brokerage fees—are the customer’s responsibility.
Shipping via DHL / FedEx / UPS
If you choose DHL, FedEx, or UPS:
- All import taxes, customs duties, and additional handling fees must be paid by the customer.
- IMAGElet cannot predict or cover these fees.
- Refusal to pay customs fees may result in delays or return-to-sender fees, which are also the customer’s responsibility.
5.出荷遅延または荷物の紛失
We are not responsible for delays caused by:
- Shipping carriers
- Customs inspections
- Weather conditions
- Local courier service interruptions
If your package is marked “delivered” but you have not received it:
- Check with neighbors, household members, or your local postal office.
- If still unresolved, contact us at info@imagelet.com, and we will help you file a claim with the carrier.
IMAGElet is 責任を負わない for lost or stolen packages confirmed as delivered by the carrier.
6.破損したパッケージ
Please inspect your order as soon as it arrives.
If your package is damaged, contact us within 7日 of delivery with:
- Photos of the damaged item
- Photos of the outer packaging
- A clear image of the shipping label
We will review the issue and arrange a replacement or refund according to our Refund & Returns Policy.
7. Incorrect or Incomplete Address
Please ensure your shipping address is correct when placing an order.
IMAGElet is 責任を負わない for non-delivery due to incorrect or incomplete addresses.
If the carrier returns your package to us:
- We can reship your order once the additional shipping fee is paid.
8.国際配送
We ship to most international destinations.
However, some regions may experience:
- Extended delivery times
- Limited courier availability
- Stricter customs inspections
If you are unsure whether we ship to your area, please contact us before placing your order.
9.連絡先
For any questions about shipping, delivery times, or tracking:
📧 Eメール info@imagelet.com